HELP WITH HACKERS & SCAMMERS
You don’t need a lecture. You need a next step.
A fake support caller, an unfamiliar login, or someone who connected to your computer? Tell me what happened. We’ll work through it calmly.
Proud member of the
Lake Wales Area Chamber
& Economic Development Council
Computer cleanup and account recovery are different jobs.
I help check the computer for unwanted remote-access tools, malicious software and suspicious changes. I can also guide you through sensible account-security steps. Your bank and account providers control their own recovery processes; I can’t guarantee access to an account or the return of money.
Call from another device.
If someone may still have access, disconnect the affected computer from the internet and use a different trusted device to ask for help.
Someone connected remotely
Tell me what you installed, clicked or allowed, including any remote-support program. I’ll check for unwanted access and suspicious changes, then discuss cleanup or other repair options. A device check cannot establish that an online account is secure.
An account looks wrong
Use a trusted device to review sign-in alerts and the account provider’s recovery steps. Password changes, recovery details and multi-factor authentication may all need attention. Keep security codes private and enter passwords yourself.
Money or identity involved
If payments or financial details were involved, contact your bank or payment provider using a known genuine number. Tell them what happened. Cleaning the computer does not resolve account transactions or replace their fraud process.
Let’s reduce the confusion.
We’ll separate what happened on the computer from what happened to your accounts, agree on the work, and make a practical next-step list. You don’t have to know whether to call it malware, hacking or a scam.
1. Tell me what happened
Use a different trusted device if someone may still have access. Describe the call, message or warning and what you allowed; there’s no need to feel embarrassed.
2. Separate the problems
We’ll distinguish device cleanup from account, payment or identity concerns, discuss the work I can help with and confirm the cost before proceeding.
3. Leave with next steps
We’ll review the device work and a practical list of remaining account actions. Your account providers handle their own recovery and security decisions.
Computer cleanup pricing.
Basic cleanup is $80; invasive cleanup is $120. I’ll confirm the appropriate level before proceeding.
Basic cleanup
Computer cleanup · scope confirmed first
$80
Basic cleanup for your computer. I’ll confirm the appropriate level before work begins.
- Describe what happened and what you’re seeing
- Cleanup level confirmed after assessment
- Separate repair or account-recovery work discussed first
Invasive cleanup
Computer cleanup · scope confirmed first
$120
Invasive cleanup for your computer. I’ll confirm the appropriate level before work begins.
- Describe what happened and what you’re seeing
- Cleanup level confirmed after assessment
- Separate repair or account-recovery work discussed first
Not sure which option fits? Describe the problem and request an estimate. Appointments and drop-offs are arranged in advance. Travel and any separate pickup or return setup are confirmed when booking.
Basic cleanup: $80
Tell me what happened and what the computer is doing. I’ll assess the work and confirm whether basic or invasive cleanup is appropriate before proceeding.
Basic cleanup: $80. This is computer cleanup. Account recovery, disputed payments and other provider-controlled issues are separate from cleaning the device.
Any separate repairs, parts or additional work will be discussed before proceeding.
Contact James to describe the problem and arrange the next step.
Invasive cleanup: $120
Tell me what happened and what the computer is doing. I’ll assess the work and confirm whether basic or invasive cleanup is appropriate before proceeding.
Invasive cleanup: $120. This is computer cleanup. Account recovery, disputed payments and other provider-controlled issues are separate from cleaning the device.
Any separate repairs, parts or additional work will be discussed before proceeding.
Contact James to describe the problem and arrange the next step.
Before we get started.
Is a warning on screen proof I’m infected?
No. Fake browser warnings and notifications can imitate security alerts. Don’t call the number in a suspicious pop-up; contact someone you can independently verify.
What does support cost?
Basic computer cleanup is $80; invasive cleanup is $120. I’ll confirm the appropriate cleanup level before proceeding. Separate remote, on-site or repair work is discussed before it is booked.
What should I have ready?
Keep the caller’s details, messages and the names of any programs installed. Don’t send passwords or security codes. Tell me whether accounts, payments or personal information were involved.
Is this the same as malware removal?
Sometimes a scam leaves unwanted software; sometimes the main issue is access to an online account. Device cleanup and account recovery are different tasks. We’ll identify the appropriate route rather than assume one fix solves everything.
Let’s find your next step.
Tell me what’s happening. I’ll help you choose a sensible way forward.
Technology help that meets
you where you are.
Service Areas
Lake Wales, Winter Haven,
Dundee, Babson Park,
Frostproof and surrounding
Central Florida communities.
Contact
863-430-0220
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