WINDOWS & MAC OS REPAIR
Windows or Mac trouble? Let’s get you moving again.
Failed updates, startup loops or a computer that keeps crashing? Get Windows and macOS troubleshooting in Lake Wales, with help for homes and small businesses across Polk County. I’ll explain the options before you decide what to do.
Proud member of the
Lake Wales Area Chamber
& Economic Development Council
A clear next step, even when the problem isn’t clear.
When your computer won’t behave, it can interrupt work, keep you from your files and turn a simple task into a frustrating afternoon. You don’t need to diagnose it before asking for help.
I start with what changed and what the computer is doing. A software fault can resemble a hardware problem, so the goal is to understand the cause before recommending a repair, reinstall, upgrade or replacement.
You explain the problem. I explain the options.
Tell me the error message, what changed recently and which files matter most. You’ll work directly with James, with the scope and cost discussed before work begins.
Windows problems
Help with startup errors, blue screens, failed updates, driver conflicts and applications that freeze or crash. I check the symptoms and discuss a repair or reinstall when appropriate.
If a move to Windows 11 is the goal, compatibility and the condition of the computer need checking first.
Mac problems
Help with macOS startup issues, slow performance, failed updates and troublesome applications. I review the Mac model, installed software and symptoms before recommending a route.
Supported software and hardware condition affect the options; a newer macOS version is not always the right answer.
Your files come first
Photos, documents and business files deserve a plan before major changes. Tell me what is backed up and what you cannot afford to lose.
Backup, transfer or recovery work is discussed separately. If a drive may be failing, further testing or reinstalling can be the wrong next step.
A fresh start shouldn’t mean surprises.
A reinstall can be useful, but it is a decision to plan—not the first response to every problem. Before proceeding, we’ll discuss your files, the applications you need, account access and any separate backup work.
Some programs will need reinstalling, and licenses or sign-ins may be required. If the hardware is the issue or the repair no longer makes sense, I’ll explain the alternatives.
1. Tell me what’s happening
Call or send a message with the symptoms, computer model and recent changes. A photo of the error can help; you don’t need the technical vocabulary.
2. Choose a sensible plan
We’ll decide whether remote help or a workshop assessment fits, then discuss the likely work and cost. Visits and drop-offs are arranged in advance.
3. Know what happens next
Once the problem is understood, I’ll explain the work performed, anything you need to reinstall or sign into, and practical next steps for your computer.
A few things you may be wondering.
Can you fix this remotely?
Some software issues can be handled remotely when the computer starts and has a working internet connection. Startup failures and suspected hardware faults may need a workshop assessment. Tell me what you’re seeing and we’ll choose a suitable route.
What will it cost?
Workshop labor is $60 per hour. The $40 deposit is credited toward your labor total; parts are billed separately. Remote help is $40 per half-hour. Additional data recovery work is separate; we’ll confirm the scope before starting.
If the OS problem cannot be resolved and your files need retrieving before a reinstall, the $120 data recovery service may be needed. We’ll discuss that route before proceeding; recovery is not guaranteed.
What should I have ready?
Have the computer model, any error message and a brief description of what changed. For a laptop appointment, bring its charger. Let me know about backups and the programs you depend on. You can enter passwords yourself when access is needed.
What if my files are missing?
Stop using the affected drive and ask before trying more fixes. A reinstall is different from recovering files. We can discuss data recovery options separately; recovery is never guaranteed.
Computer repair and remote help.
Choose the service that fits the problem. The workshop deposit is credited toward labor; parts are billed separately.
In-shop repair
$40 deposit credited to labor
$60 / hour
Arrange a Lake Wales drop-off for hardware or software troubleshooting.
- Scheduled drop-off in Lake Wales
- Hardware and software troubleshooting
- Repair or upgrade options explained
- Parts and specialist recovery quoted separately
Remote help
For suitable software and settings issues
$40 / half hour
Get help with suitable software and settings issues without bringing the computer in.
- Help without bringing your computer in
- Connection and device suitability checked first
- Hardware repairs require an in-person assessment
Not sure which option fits? Describe the problem and request an estimate. Appointments and drop-offs are arranged in advance. Travel and any separate pickup or return setup are confirmed when booking.
In-shop repair
$40 deposit credited to labor · $60 / hour
Who it’s for
Arrange a Lake Wales drop-off for hardware or software troubleshooting.
What’s included
Labor is $60 per hour. The $40 deposit shown on the card is credited toward your labor total; parts are billed separately. The problem, proposed work and costs are discussed before you agree to proceed.
Before booking
Parts, replacement hardware and specialist recovery are separate. Drop-offs are arranged in advance.
Remote help
For suitable software and settings issues · $40 / half hour
Who it’s for
Get help with suitable software and settings issues without bringing the computer in.
What’s included
Remote help is $40 per half hour. Device, connection and issue suitability are checked before the session.
Before booking
Physical hardware work needs an in-person assessment. Describe the problem first so the right type of appointment can be arranged.
Data recovery pricing.
The $120 service is a file-retrieval attempt for a computer that will not start, or files that need recovering when an OS problem cannot be resolved. Recovery is not guaranteed.
Data recovery
File retrieval attempt · failed computer or OS
$120
Attempt to retrieve important files when your computer won’t turn on or its operating system cannot be repaired.
- Open the computer and access its storage when needed
- Attempt file retrieval from readable storage
- Protect files before a necessary OS reinstall
- Recovery depends on the storage’s condition
Not sure which option fits? Describe the problem and request an estimate. Appointments and drop-offs are arranged in advance. Travel and any separate pickup or return setup are confirmed when booking.
Data recovery
$120 · file retrieval attempt
Who it’s for
Your computer won’t power on, or a Windows/macOS problem cannot be resolved and your files need retrieving before a reinstall. A computer that won’t start does not always mean its files are lost.
What’s included
The $120 service covers opening the computer and accessing its storage when needed, then attempting to retrieve your files. If an OS repair cannot solve the problem, we’ll discuss this recovery route before proceeding.
Before booking
Recovery is not guaranteed. Damaged or unreadable storage may need a specialist lab; cleanroom recovery is not included. Parts, destination storage and any separate computer repair or OS reinstall are discussed separately.
Tell me what your computer is doing.
You don’t need to know whether it is Windows, macOS or the hardware. Describe the symptoms and we’ll find a practical next step.
Technology help that meets
you where you are.
Service Areas
Lake Wales, Winter Haven,
Dundee, Babson Park,
Frostproof and surrounding
Central Florida communities.
Contact
863-430-0220
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