REMOTE TECHNOLOGY SUPPORT
Remote computer support.
Without the trip.
Software acting up? Settings making no sense? Get personal, plain-English help while your computer stays right where it is.
Proud member of the
Lake Wales Area Chamber
& Economic Development Council
A good fit for everyday tech trouble.
Remote sessions can help with software errors, email and application settings, updates, everyday computer questions, and guided troubleshooting—when your device starts and has a working internet connection.
I can also walk through tasks with you so the next time feels less mysterious. For more focused learning, explore one-on-one technology training.
Some problems need hands-on help.
A computer that won’t power on, damaged hardware, or an internet connection that’s down may need an in-person visit or workshop testing. I’ll help you choose between on-site support and computer repair before we commit to a remote session.
Call. Connect. Get back to your day.
1. Tell me what’s happening.
Call 863-430-0220 to discuss the issue and arrange a time. We’ll confirm whether remote support makes sense.
2. Confirm the cost.
Remote support is $40 per half-hour. Prepay the first half-hour when arranging your session; we’ll discuss any additional time before continuing.
3. Open Splashtop SOS.
At the agreed time, use the button below to download and open Splashtop SOS. I’ll guide you through any prompts and ask for the session code so we can connect.
4. Work through it together.
Stay with your computer while we work. I’ll explain the steps in plain English and help you understand what happens next.
Ready for your arranged session?
Use this download only after you’ve spoken with James and agreed to begin. The button opens the official Splashtop SOS page; downloading it doesn’t book an appointment or start a support session.
Share your session code only with the technician you contacted. If an unexpected caller asks you to install remote-access software, stop and call me directly using the number on this page.
Computer repair and remote help.
Choose the service that fits the problem. The workshop deposit is credited toward labor; parts are billed separately.
In-shop repair
$40 deposit credited to labor
$60 / hour
Arrange a Lake Wales drop-off for hardware or software troubleshooting.
- Scheduled drop-off in Lake Wales
- Hardware and software troubleshooting
- Repair or upgrade options explained
- Parts and specialist recovery quoted separately
Remote help
For suitable software and settings issues
$40 / half hour
Get help with suitable software and settings issues without bringing the computer in.
- Help without bringing your computer in
- Connection and device suitability checked first
- Hardware repairs require an in-person assessment
Not sure which option fits? Describe the problem and request an estimate. Appointments and drop-offs are arranged in advance. Travel and any separate pickup or return setup are confirmed when booking.
In-shop repair
$40 deposit credited to labor · $60 / hour
Who it’s for
Arrange a Lake Wales drop-off for hardware or software troubleshooting.
What’s included
Labor is $60 per hour. The $40 deposit shown on the card is credited toward your labor total; parts are billed separately. The problem, proposed work and costs are discussed before you agree to proceed.
Before booking
Parts, replacement hardware and specialist recovery are separate. Drop-offs are arranged in advance.
Remote help
For suitable software and settings issues · $40 / half hour
Who it’s for
Get help with suitable software and settings issues without bringing the computer in.
What’s included
Remote help is $40 per half hour. Device, connection and issue suitability are checked before the session.
Before booking
Physical hardware work needs an in-person assessment. Describe the problem first so the right type of appointment can be arranged.
Technology help that meets
you where you are.
Service Areas
Lake Wales, Winter Haven,
Dundee, Babson Park,
Frostproof and surrounding
Central Florida communities.
Contact
863-430-0220
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Send Me a Message