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863-430-0220

Privacy Policy for Tech IT or Leave IT LLC

Tech IT or Leave IT virus and malware removal service - expert protection and cleanup for infected computers.

Introduction

At Tech IT or Leave IT LLC, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we handle it. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data. By using our services, you agree to the terms of this policy.

Who We Are

Tech IT or Leave IT LLC is a mobile tech repair and service provider dedicated to delivering top-notch computer repair and cybersecurity solutions. Our commitment is to maintain your trust by safeguarding your personal information and ensuring its proper use.

What Personal Data We Collect

The types of data we typically collect and the reasons for collection include:

  1. Name

  2. Email Address

  3. Phone Number

  4. Physical Address

  5. OS PIN number or password

  6. Analytic Data

Why We Collect It

We collect personal data for various reasons, including improving our services, communicating with you, and fulfilling your requests.

  1. Deliver the products or services you have requested
  2. Delivering marketing you have asked to receive via email, SMS or Both.
  3. Communicate with you regarding your service requests and related updates
  4. Provide customer support and respond to your inquiries
  5. Improve our services and website

Commitment to Privacy

No Sale of Personal Data: Tech IT or Leave IT LLC will never sell, trade, or rent your personal information to third parties.

  • Restricted Use:

    Your contact information (phone, email, SMS) will only be used for the purposes of providing the products or services you have requested or to communicate with you about your service.

  • Authorized Use:

    We will not use your information in any unauthorized ways. Your data is collected solely for the purpose of delivering and improving our services to you.

Marketing Communications


SMS opt-in or phone numbers for the purpose of SMS are not being shared with third parties.

Email addresses are not being shared with third parties.

Our SMS communication is an opt-in only service, meaning we will not send you text messages unless you have expressly agreed to receive them. Here’s how we handle SMS communications:

  • Opt-In Requirement:

    Product marketing and content marketing communications will only be sent to customers who have previously opted into these campaigns.

  • Opt-Out Option:

    Customers can opt out of marketing communications at any time. If you choose to opt out, you will be removed from the marketing list promptly.

  • Information Requests:

    If you express interest in learning more about specific services, you can opt-in to receive detailed information via SMS.

  • Marketing Communications:

    Customers who wish to receive promotional offers, special deals, and marketing messages can opt-in to our marketing SMS list.

  • No Unsolicited Messages:

    We do not send unsolicited SMS messages. You will only receive text messages if you have chosen to opt-in.

  • Easy Opt-Out:

    If at any time you wish to stop receiving SMS communications, you can opt-out easily by following the instructions provided in the message. You can opt out at any time by replaying to the SMS message with the word: STOP or by visiting our opt-out form.

  • Secure Handling:

    Your phone number is stored securely and used only for the purposes you have agreed to. We do not share your phone number with third parties for their marketing purposes.

How to Opt-In

You can opt-in to our SMS communications through various channels:

  • During Service Requests:

    When you request a service, you can opt-in to receive updates via SMS via our service form. You can opt out at any time by replying to the SMS message with the word: STOP

  • Website Forms:

    Select the option to receive SMS updates or marketing messages when filling out forms on our website. You can opt out at any time by replaying to the SMS message with the word: STOP

  • Verbal Request:

    Tell us you would like to receive SMS messages from us regarding services and promotions we offer. You can opt out at any time by replying to the SMS message with the word: STOP

  • Direct Request:

    Text us directly to opt-in to our SMS communications by texting our main business number. You can opt out at any time by replaying to the SMS message with the word: STOP

How to Opt-Out

You can opt-out to our SMS communications through various channels:

  • Replying to the communication:

    When we send you a message from a service that you have opted into, you can opt out of SMS by replying to the SMS message with the word STOP.

    You may unsubscribe from email by clicking the link provided in the email to unsubscribe or you can use our convenient opt out form

  • Using our convenient opt-out form:

    You can follow this link to our convenient opt-out form.

  • Asking:

    You can contact us and request us to use our convenient opt-out form for you to remove you from communications.

Surveys

At Tech IT or Leave IT LLC, your feedback is invaluable to us. We occasionally conduct surveys to better understand your needs and improve our services. Here’s how we handle survey data:

Purpose of Surveys

  • Service Improvement:

    Surveys help us gather insights about our services, allowing us to identify areas for improvement and ensure we meet your expectations.

  • Customer Satisfaction:

    We use surveys to measure your satisfaction with our services, enabling us to enhance your overall experience.

  • Product Development:

    Your feedback guides us in developing new products and services that better serve your needs.

How We Use Survey Data

  • Analysis:

    We analyze survey responses to identify trends and common issues. This analysis helps us make informed decisions about how to improve our services.

  • Service Enhancements:

    Based on your feedback, we implement changes and enhancements to our services. This may include updating our processes, introducing new services, or improving customer support.

  • Communication:

    If you provide specific feedback or request follow-up, we may contact you to address your concerns or provide additional information.

Your Privacy Matters

  • Confidentiality:

    Your survey responses are confidential. We do not share individual responses with third parties.

  • Data Aggregation:

    Survey data is often aggregated to identify trends. Individual responses are not linked to personally identifiable information unless you choose to provide it.

  • Voluntary Participation:

    Participation in our surveys is entirely voluntary. You can choose to opt-out of receiving survey invitations at any time.

How to Participate

You may receive survey invitations through various channels:

  • Email:

    Invitations sent to your registered email address.

  • SMS:

    If you have opted-in to SMS communications, you may receive survey invitations via text message.

  • Website:

    Links to surveys may be provided on our website or during service interactions.

We appreciate your willingness to provide feedback and help us improve. Your input directly influences our service quality and helps us better serve you.

Updates or changes to this policy.

Tech IT or Leave IT LLC reserves the right to update or change this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. If the changes involve SMS, or Email usage, We’ll use those channels to notify you of the change.

Freaking out right now?
Try our self help portal first!

Concerned about your privacy? Contact Tech IT or Leave IT today to ensure your personal data stays protected and secure. We treat your information with the utmost care, giving you peace of mind and a worry-free digital experience!

863-430-0220

Address:

197 Oleander Road. Lake Wales, Florida 33898

Business Hours:

Mon-Fri: 9am - 8pm
Sat: 9am - 4pm
Sun: CLOSED
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